The Mortgage & Finance Association of Australia (MFAA) has announced the appointment of a new position on their executive team with a focus on supporting members and developing industry partnerships.

Joining the organisation from 18 September, Melanie Kafka will be taking on the role of Executive, Member Experience and Partnerships.

Melanie has extensive industry experience within mortgage and finance broking and financial services, and has worked at both aggregation groups and lenders.

MFAA CEO Anja Pannek said the new role was created as the organisation seeks to continuously improve all aspects of the member experience.

“I’m looking forward to Melanie joining the MFAA team. She has a deep understanding of our industry and the challenges and opportunities our members encounter and is passionate about driving positive change,” she said.

Melanie is a highly skilled, senior financial services executive and a respected member of the mortgage and finance broking community for more than 25 years. She is recognised as a leader across the third-party broking industry, with extensive experience both in aggregation and lending and leading both small and large sales distribution mortgage teams.

In her new role, Melanie will be responsible for driving the strategic direction and implementation of industry partnerships and enhancing the overall experience for MFAA members, as well as managing the MFAA’s team of State Managers – Business Development.

Speaking on joining the MFAA, Melanie said she is both excited and humbled by the prospect of her new role and being able to work with the key Association for the mortgage and finance broking industry.

“This opportunity brings together many decades of experience and I am very much looking forward to working with our members to enhance how their Association supports them into the future,” said Ms Kafka.

“My focus will be also to hear directly from our members – it is only through feedback we can ensure we put our attention where it’s needed.”

The MFAA represents over 14,500 members Our purpose is to elevate the mortgage and finance broking profession, driving innovation and positive financial outcomes for Australians.

Taken from Mortgage & Finance Association of Australia (MFAA) Media Release on 14 September 2023.