Bringing Associations Together To Boost Performance


Conflict Influencer Masterclass

Date: Thursday, 6 June 2024 - Monday, 17 June 2024
Time: 9:00 am - 5:00 pm AEST
Venue: Melbourne – Jasper Hotel, 489 Elizabeth Street, Melbourne, Victoria 3000, Sydney – Fraser Suites, 488 Kent Street, Sydney, NSW 2000 & Brisbane – Customs House, 399 Queen Street, Brisbane, Qld 4000

Designed to tackle the most challenging behaviours in human interactions head-on, NESA’s Conflict Influencer Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence. It will empower participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes.

This transformative training will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.

Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour

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