Association Databases and Systems Summit 2025
This one-day interactive summit will guide you through the complexities of data management and CRM implementation, unlocking valuable insights including CRM strategies, case studies, a panel discussion on change management, addressing association challenges, and navigating systems integration and database migration. Join us to network, collaborate, share ideas, and learn from fellow Association leaders and database practitioners.
“Overall, the Association Databases & Systems Summit 2024 was a good mix of educational sessions focused on CRM implementation tips and tricks and database showcase sessions that presented what potential CRM platforms are out there on the market.” Alex Singleton, Independent Schools Victoria
Suitable for delegates from associations, industry bodies and not-for profit organisations ranging from CEOs and Presidents to Membership Managers and IT Managers.
Program
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8:30am |
Registration and Optional Site Tour |
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8:50am |
Welcome to the Association Databases & Systems Summit |
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8:55am |
Welcome from Venue Partner |
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9:00am |
Associations Forum Overview |
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9:15am |
Sponsor Address |
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9:45am |
AusIMM's Digital Transformation: AI and Cybersecurity Innovation The Australasian Institute of Mining and Metallurgy (AusIMM) is the peak association for professionals in the resources sector, representing over 15,000 members across 100 countries. They have recently completed a significant technology transformation. Join Rohit Tangri, Senior Manager, Technical Programs, as he shares the key challenges and opportunities they encountered in the journey. Rohit Tangri, Senior Manager, Technical Programs, Australasian Institute of Mining and Metallurgy |
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10:15am |
Sponsor Address |
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10:45am |
Morning Tea |
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11:15am |
Sponsor Address |
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11:45am |
Best Practices & Success Stories This panel session will discuss what an organisation should do to ensure the system meets their needs and what steps the organisation should take in implementing a new system. Our expert panellists will delve into the complexities of database management, share cutting-edge practices for optimizing systems, and explore effective change management strategies. |
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12:15am |
Sponsor Address |
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12:45pm |
Lunch |
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1:35pm |
Sponsor Address |
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2:05pm |
AAPM: Case study of a professional association transitioning into a new CRM Australian Association of Practice Management is the peak professional body dedicated to supporting effective Practice Management in the healthcare profession. ASO transitioned into a new CRM in 2024 with the common aim to streamline operations, automate processes, and improve efficiency of the staff. Miranda, CEO of AAPM, will share her thoughts on: -How careful planning and adaptability were key to the system’s success. Miranda Grace, Chief Executive Officer, Australian Association of Practice Management |
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2:35pm |
Cybersecurity Risks of Databases and Systems Cybersecurity attacks are on the rise, and Associations are at risk. This session will cover key cybersecurity risks to your organisation’s databases and systems, and practical steps to protect your data and members' information. The speaker will focus on easy-to-implement solutions as well as more advanced strategies – all in simple, straightforward terms. |
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3:00pm |
Afternoon Tea |
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3:30pm |
Challenges, Opportunities and Lessons Learned from CRM Implementations The panel will discuss the issues encountered during CRM implementation, identify opportunities for process improvement, and provide practical advice for associations considering CRM adoption, particularly around data quality and system integrations. Topics include: -How to manage data and develop an effective data cleansing strategy Rachel Waterhouse, Chief Executive Officer, Australian Shareholders' Association |
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4:00pm |
Closing Comments |
Member Registrations: $550
Non-Member Registrations: $770 (NFP only)
Associations Forum will send a tax invoice upon registration for this event.
Registrations are only open to not-for-profit organisations. For any corporate enquiries, please contact partnerships@associations.net.au
SHOWCASE SPONSORS
Causeis
Discover the cutting-edge Causeis Launchpad powered by iMIS - the world's leading Association Management Software. It's the next generation of digital transformation, delivering unparalleled potential to transform how your staff work and how members interact while focusing on your growth. Your member journey is at the forefront, whether joining, renewing, personalised communications, registering for events or access self-service CPD their experience is seamless. Increase your revenue and growth with digital benefits and value offering, including online jobs board, video and content resource library, packaged member journeys, and more.
Experience an AMS like never before access a live demo https://causeis.com.au/
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Flexible AMS platform. End to end support; implementation to ongoing account management covered. Customers rate us 4.9+ out of 5 stars. Unified system covering key membership tools; database/CRM with connected website, member portal, events, email, bespoke reports and more. Smart software to power and track member engagement.
Bond
Bond isn’t just another membership system; it’s a catalyst for digital transformation within Australia’s leading member-based
organisations. Our success is in collaboration with clients who appreciate new generation technology and are committed to providing their members with an unparalleled experience, empowering the organisation to build stronger communities. We augment our cutting-edge solutions through partnerships with industry leaders, ensuring that both our clients and Bond remain at the forefront of technological advancements. As unwavering innovators boasting over two decades of experience, we are an Australian-owned and operated entity. Our platform caters to the unique needs of our clients across globally recognised finance, education, government, and membership-driven organisations.
This event is proudly sponsored by
ABOUT THE SPEAKERS
Rachel Waterhouse, Chief Executive Officer, Australian Shareholders' Association
Rachel Waterhouse has 20 years of business leadership experience within industry and professional associations and the financial services sector. With a background in digital and traditional communications, media, marketing, sales, partnerships, product management, and events, she has implemented effective organisational strategies and coached teams to excellence. Her key roles in Cuscal, St George Bank, Australian Institute of Company Directors (AICD), and Governance Institute of Australia has shown her the importance of careful investment and good governance. Rachel has a Master of Business Administration (Executive), a Graduate Diploma of Applied Corporate Governance and Risk Management (Chartered Governance Professional), and a Bachelor of Business (Industrial Relations). She is a Fellow of the Governance Institute of Australia.
Rohit Tangri, Senior Manager, Technical Programs, Australasian Institute of Mining and Metallurgy
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Rohit Tangri has over 25 years’ experience delivering enterprise programs across Asia, Americas and Australasia. He has led the technology services at AusIMM since 2021, where he created a technology roadmap and transformed legacy tools to a best-in-class, efficient and modern system that delivers better user experience, rich data insights and enables growth of the business. He recruited, mentored and shaped a high performing team, changed and on-boarded new vendors to ensure best value and fit for future and ensured Board support. Rohit worked closely with all business teams at the AusIMM and over the last four years AusIMM has seen an 80% increase in total revenue, 76% increase in website visits, 30% growth in membership and new business lines contributing 30% of all revenue. The AusIMM have won the ‘Association of the year award” for 2024. Rohit has earlier worked at Dassault Systems, Worksafe Victoria and Ambulance Victoria among others.
Tammy Ven Dange, Strategic IT Advisor for Associations and NFPs, Roundbox Consulting
Twenty-five years ago, Tammy Ven Dange helped a client set-up a new charity to support military veteran organisations. Since then, she’s remained heavily involved in the Not for Profit (NFP) sector while concurrently working in the IT industry for much of her career. Tammy started two NFPs, been on the Board or Advisory Committee for six (including the President of a Professional Association), facilitated many strategic planning sessions for others, and most recently was the CEO of a charity. As for IT, Tammy entered the industry as a project manager for the original NASA SAP implementation in 2001. Her last corporate job in the sector was the Head of Public Sector for an Australian IT company. Today, Tammy helps Not for Profits make strategic decisions about IT and data with her business, Roundbox Consulting. It may be for the selection of an individual solution, or a full transformation roadmap that includes a review of their entire enterprise architecture. In her spare time, Tammy is also the host of the podcast, “Executive with a Cause,” where she chats with for-purpose leaders about the nuts and bolts of running an organisation well.
Andrew Gosbell, Associations Advisor, Associations Forum
Andrew is based in Melbourne and provides a range of advisory services for Associations Forum based on his broad experience in governance, change management, leadership development, government relations and policy development, risk management, strategic planning, negotiation and partnership development. Andrew has over 15 years senior executive experience working in medical colleges and associations, including successful tenures as CEO of General Practice Registrars Australia and Deputy CEO at the Australasian College for Emergency Medicine. He has a track record of working collaboratively with volunteers, association members and office bearers, and professional staff to successfully deliver a range of strategic initiatives at both national and state levels. He has well-developed networks in the health and associations sectors. Andrew also has governance experience as a non-executive director and currently holds a number of Board and Committee positions in the NFP and tertiary-education sectors.
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